To end our #FeatureFriday series in style, we present to you RISE kombucha. A little talk with Emmanuelle, RISE's community manager!
Camille Labalme and Emmanuelle Ide
Describe a situation where customer feedback was of the utmost importance
We receive important feedback from our customers every day via email, Facebook, Instagram or even Twitter. They’re the ones who share their "RISE" moments with us when they need a little boost for their exams, after one too many drinks or a generous meal. They also share with us their favorite flavors and even stage our bottles in pictures! We also receive calls from people who want to tell us just how much our product has changed their way of life and it's so rewarding to hear that.
On the other hand, they also contact us when they have a problem with the drink and it helps us be aware of the experience of our customers across Canada and work hard so that this doesn’t happen again.
The example that immediately comes to mind is that of a man in Alberta who called us and left a voicemail telling us he loved our drink and that it changed his life.
Our company has grown, we are producing more, we are gaining recognition, so it is inevitable that we receive complaints by phone, email or Facebook. It is also thanks to complaints that we can improve our products. But that someone takes the time to call us, leave a message and share his experience with the kombucha and thanking us is just so rewarding.
Of course, we called him back to talk with him and say thank you in return!
It’s these attentions that make us want to work hard to offer a unique and perfect experience for our consumers. It drives us to continue to grow while remaining close to and listening to our community.
Credit: RISE kombucha's facebook page
"Our company has grown, we are producing more, we are gaining recognition, so it is inevitable that we receive complaints by phone, email or Facebook. It is also thanks to complaints that we can improve our products."
How important is your clients’ input?
It is for them that we work hard. Without the RISE community, we would not exist, our product would remain unknown. Thanks to them, our product reaches more and more people. We have representatives all over the country, but our first job is to our customers, through word of mouth. We will always listen to them, whether they have positive or negative comments or if they have questions.
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