Blog-Cover
LaunchLeap Blog
31 Mar 2017

In today's #FeatureFriday, Gaby shares with us how she managed to create Café Sfouf, a warm and inviting neighborhood coffee shop.

Gaby Kassas, owner

 

Describe a situation where customer feedback was of the utmost importance

Feedback from my clients is always important, whatever its nature: whether it be a special request, a compliment or criticism. Comments are not only welcome; they help us do our job better. I can’t think of a particular moment that would be more important than another since it’s always essential to listen to the people who we serve on the daily. Over time, I have made some changes to better meet the needs of my clientele, such as offering gluten-free bread or offering a larger selection of herbal teas. It’s also a great learning experience for me since I am new to this trade, which I’ve only been practicing since the opening of my café, so customer feedback is of capital importance to me!

 

 

"Over time, I have made some changes to better meet the needs of my clientele"

 

How important is your clients’ input?

Not only are their comments crucial, but I genuinely love my clients. Without them there would be no business, there would be no Café Sfouf. One can have the best idea of the world: without a clientele to appreciate it, one simply does not exist. I love my clients also for the love they give to me in return. It’s really a relationship of sharing and generosity, that's why I practice this job and why I love it!

 

 

Follow Café Sfouf on their social media! 

Facebook

Instagram 

Profil Pic By Camille Ngovandan


09 Feb 2016

We all sit through meetings, as boring and useless as they sometimes may feel. And let me ask you this - how many times have you heard people say your team or company should be “breaking the mould” or “thinking out of the box”? How many times have you discussed the inspiring thing your competitors are doing, that you and your team would nev... Read More

Profil Pic By Arthur

11 May 2015

Hello World. A few weeks ago, we began contemplating the creation of this very blog. My team and I have been building LaunchLeap for the past 6 months and through it all we ended up gaining a ton of insight on the changing nature of commerce. A blog seemed like a great way to share our new knowledge... Read More

Profil Pic By Arthur

Back to Top
Back to Blog