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LaunchLeap Blog
31 Mar 2017

In today's #FeatureFriday, Gaby shares with us how she managed to create Café Sfouf, a warm and inviting neighborhood coffee shop.

Gaby Kassas, owner

 

Describe a situation where customer feedback was of the utmost importance

Feedback from my clients is always important, whatever its nature: whether it be a special request, a compliment or criticism. Comments are not only welcome; they help us do our job better. I can’t think of a particular moment that would be more important than another since it’s always essential to listen to the people who we serve on the daily. Over time, I have made some changes to better meet the needs of my clientele, such as offering gluten-free bread or offering a larger selection of herbal teas. It’s also a great learning experience for me since I am new to this trade, which I’ve only been practicing since the opening of my café, so customer feedback is of capital importance to me!

 

 

"Over time, I have made some changes to better meet the needs of my clientele"

 

How important is your clients’ input?

Not only are their comments crucial, but I genuinely love my clients. Without them there would be no business, there would be no Café Sfouf. One can have the best idea of the world: without a clientele to appreciate it, one simply does not exist. I love my clients also for the love they give to me in return. It’s really a relationship of sharing and generosity, that's why I practice this job and why I love it!

 

 

Follow Café Sfouf on their social media! 

Facebook

Instagram 

Profil Pic By Camille Ngovandan


10 Feb 2017

Léché Desserts has been open for almost 5 years now, and has become an obligatory stop for doughnut lovers. Owner Josie Weitzenbauer tells us about why she started this venture and how her customers influence everything she does. ... Read More

Profil Pic By Camille Ngovandan


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