In today's #FeatureFriday, Gaby shares with us how she managed to create Café Sfouf, a warm and inviting neighborhood coffee shop.
Gaby Kassas, owner
Describe a situation where customer feedback was of the utmost importance
Feedback from my clients is always important, whatever its nature: whether it be a special request, a compliment or criticism. Comments are not only welcome; they help us do our job better. I can’t think of a particular moment that would be more important than another since it’s always essential to listen to the people who we serve on the daily. Over time, I have made some changes to better meet the needs of my clientele, such as offering gluten-free bread or offering a larger selection of herbal teas. It’s also a great learning experience for me since I am new to this trade, which I’ve only been practicing since the opening of my café, so customer feedback is of capital importance to me!
"Over time, I have made some changes to better meet the needs of my clientele"
How important is your clients’ input?
Not only are their comments crucial, but I genuinely love my clients. Without them there would be no business, there would be no Café Sfouf. One can have the best idea of the world: without a clientele to appreciate it, one simply does not exist. I love my clients also for the love they give to me in return. It’s really a relationship of sharing and generosity, that's why I practice this job and why I love it!
Follow Café Sfouf on their social media!