As a custom jewelry provider, The Way I Am simply cannot ignore what their customers want. In this #FeatureFriday, they share why they enjoy doing what they do.
Pierre-Mathieu and Marie-Pierre, Co-founders
Describe a situation where customer feedback was of the utmost importance
The feedback we get from our clients is vital to us. This is how we learn what we’re doing right and what we should adjust. One of our newest clients, Melissa, told us that the service we gave her was much more friendly, approachable and respectful than traditional jewelry stores where the service felt distant and cold. Right after her boyfriend proposed, she sent us this great feedback.
It’s important to know that our clients feel comfortable and welcome in the jewelry making process. We want the experience to be fun, exciting and true to our customers’ expectations. We think of thewayiam.co as a friendly luxury experience and it’s exactly what our clients tell us.
"The feedback we get from our clients is vital to us. This is how we learn what we’re doing right and what we should adjust."
How important is your clients’ input?
We love our clients. It’s a win-win relationship: the better we treat our clients, the better they will talk about us to their friends and family. Being part of someone’s wedding is a mark of trust and respect. That’s why we take great pride in delivering a service up to our reputation. We’re always open minded about our clients’ design ideas, budget, and schedule. We love to create new models and materialize what our clients have in mind. They are the reason why we’re doing our business.
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