Blog-Cover
LaunchLeap Blog
24 Mar 2017

As a custom jewelry provider, The Way I Am simply cannot ignore what their customers want. In this #FeatureFriday, they share why they enjoy doing what they do. 

Pierre-Mathieu and Marie-Pierre, Co-founders

 

Describe a situation where customer feedback was of the utmost importance

The feedback we get from our clients is vital to us. This is how we learn what we’re doing right and what we should adjust. One of our newest clients, Melissa, told us that the service we gave her was much more friendly, approachable and respectful than traditional jewelry stores where the service felt distant and cold. Right after her boyfriend proposed, she sent us this great feedback

It’s important to know that our clients feel comfortable and welcome in the jewelry making process. We want the experience to be fun, exciting and true to our customers’ expectations. We think of thewayiam.co as a friendly luxury experience and it’s exactly what our clients tell us.

 

 

"The feedback we get from our clients is vital to us. This is how we learn what we’re doing right and what we should adjust."



How important is your clients’ input?

We love our clients. It’s a win-win relationship: the better we treat our clients, the better they will talk about us to their friends and family. Being part of someone’s wedding is a mark of trust and respect. That’s why we take great pride in delivering a service up to our reputation. We’re always open minded about our clients’ design ideas, budget, and schedule. We love to create new models and materialize what our clients have in mind. They are the reason why we’re doing our business.

 

 

Follow The Way I Am on their social media! 

Instagram 

Profil Pic By Camille Ngovandan

11 May 2015

Hello World. A few weeks ago, we began contemplating the creation of this very blog. My team and I have been building LaunchLeap for the past 6 months and through it all we ended up gaining a ton of insight on the changing nature of commerce. A blog seemed like a great way to share our new knowledge... Read More

Profil Pic By Arthur

30 May 2016

The consumer is changing faster than he ever has. For large, complex companies, keeping up with the pace of change isn’t easy – and we have seen many companies pay the ultimate price: Polaroid, Alta Vista, Kodak, Blockbuster... and the list goes on.... Read More

Profil Pic By Arthur

15 Feb 2017

Happy Thursday! Here’s a new little feature that we added to our campaigns: Estimated time. This will show participants how much time it’ll take them to answer your campaign ... Read More

Profil Pic By Camille Ngovandan

Back to Top
Back to Blog