Blog-Cover
LaunchLeap Blog
17 Feb 2017

Sylvie Marchand shares her story with us since the opening of her tea room Le Parloir, located on plateau Mount-Royal. It’ll soon be three years since it opened its doors, and it’s thanks to her satisfied customers that her adventure continues.

Sylvie Marchand, owner of Le Parloir tea room 

 

 

Describe a situation where customer feedback was of the upmost importance

Many clients were asking me "Do you have the Earl Gray Cream tea?" I had mostly traditional teas when I started off, classics, as that is what I prefer and I had several clients who talked to me about this sweeter flavour of the traditional Earl Gray. So I bought it, and now I have it for our customers and they’re delighted. We also added the Genmaicha, which I did not know about, after the suggestion from a customer. As I am rather traditional in my taste in teas, having feedback from my customers helps me serve them better.

 

 

"As I am rather traditional in my taste in teas, having feedback from my customers helps me serve them better."

 

How important is your clients’ input?

Customers represent my paycheck! [Laughs] But it's true, customer feedback and interactions with them are extremely important. One customer even sent me a Christmas card, saying "Thank you for existing, I am a satisfied customer". I get positive reviews 90% of the time. I have a really nice clientele, a local clientele, for lunch, desserts. I even have customers who come from far away to experience English tea time. I've had some from the United States, Toronto, Ottawa, and also a wide variety of ages, between the ages of 12 and 92!

 

 

Follow Le Parloir on their social platforms!

Facebook

Instagram  

 

Profil Pic By Camille Ngovandan


07 Mar 2016

How much time does it take for a product to go from conception to commercialization? It takes months, often years, for companies to plan, research, test, iterate, produce, market and release their products for consumers to buy and use.... Read More

Profil Pic By Arthur

09 Feb 2016

We all sit through meetings, as boring and useless as they sometimes may feel. And let me ask you this - how many times have you heard people say your team or company should be “breaking the mould” or “thinking out of the box”? How many times have you discussed the inspiring thing your competitors are doing, that you and your team would nev... Read More

Profil Pic By Arthur

Back to Top
Back to Blog