We previously discussed how feedback can help businesses understand their customers’ needs. This week, we will focus on the insight that managers get from receiving feedback from their employees. Listening to your employees is a great way to make your team more effective, and more fun!... Read More

The consumer is changing faster than he ever has. For large, complex companies, keeping up with the pace of change isn’t easy – and we have seen many companies pay the ultimate price: Polaroid, Alta Vista, Kodak, Blockbuster... and the list goes on.... Read More

People have always shared opinions about products, businesses and services. However, these conversations have never been as frequent, passionate or as public as they are today. ... Read More